Skip to main content
All CollectionsSettings
Managing Paperwork
Managing Paperwork

Manage settings for PDFs generated through Uphance

Brenda Beckham avatar
Written by Brenda Beckham
Updated over a week ago

Uphance allows you to customize the appearance and format of the documents you generate as PDFs, individually or collectively.  

For example, you may offer a wide variety of sizes for a particular product which causes the number of columns to get jammed together on Invoices, Pick Tickets, or Delivery Notes.  

Changing the orientation of your paperwork from Portrait to Landscape will help. You may choose to change the orientation for all of these documents at once or you can specify which documents you would like to change.

To locate the Paperwork settings within Uphance, navigate to Settings > Paperwork.

Paperwork Layout

The first section controls Paper Size, Orientation, Date Formats, PDF Line Item Layouts, Company Logos and other "Tick Box" settings.

Figure 1

The paper size setting can be used to toggle the PDF page size between A4 and US Letter.

Orientation controls whether the PDFs are printed with the paper sideways (landscape) or top to bottom (portrait).

If you want to change the paper orientation for some but not all of your documents, 

Click on the Paper orientation for each document link.  


Next, click on the down arrow button in the field next to the document you want to change. Select portrait or landscape. Then Repeat steps 2 & 3 until you have done this for all desired documents.

Finally, save your paper orientation selections.

The Delivery Note setting shown in the figure above is not related to the Delivery on Production Orders.  The Delivery Note as shown in the screenshot above is specific to Shipments on Sales Orders.

Paperwork Date Format 

Select which date format you want to appear on your invoices, order confirmations, etc.   Examples of date options include:  




  • YYYY, MM, DD

PDF line item layout

Select either one of these:

  • One line per product variant

  • One line per SKU/size

Tick Box Settings

Use the "tick boxes" to specify whether you want these features "on" or "off".  Putting a check mark in the box means you want that feature enabled.  Removing that check mark from the box means you do not want to use that feature.  Tick box options include:

  • Delivery Notes / Packing Slips:  Images, MSRPs, etc

  • Production Orders:  Pricing, Custom Fields

  • Invoices:  Shipment numbers, Custom Fields & Signature boxes

  • Sales Orders & Production Orders:  Custom fields, Signature boxes

  • Currency Codes

  • Products:  Product Names & Identifiers

Order confirmation signature text

Use this field to type the terminology you want included for the customer to sign off confirming their order was received and in good standing.  If this field is checked, when the customer signs the Order Confirmation PDF on their iPad, their electronic signature will be stored with the Order Confirmation.


Use labels to manage how your data is displayed on paperwork and other areas in Uphance.

As you can see from the image below, you can set different "labels" for each of your Channels (price lists).  Or,  you can set the labels for "All Channels".  Your Channels are listed at the top of the labels section.  

In the example above, you can see we have 6 different channel setups:  Wholesale USA(USD), Wholesale Europe (EUR), eCommerce (USD), Retail (USD), Wholesale AUD (AUD) and Test currency channel (BZD).  The "All Channels" is selected which means any change made to labels will impact all of these Pricing Channels.

Color as an example is displayed on the Product > Images, SKUs and Raw Materials tabs.  It is also used in the eCommerce (WooCommerce & Shopify Linking) tabs.  

Rather than Product Identifier or Product Name, you might want to use "ID" or "Name" labels.  Product Identifier & Product Name labels are displayed on the Product > Details and Variations (Colors, Pricing, Production & Shipping sections) tabs as well as Line Sheets.  They are also displayed in Sales Orders (Pick Tickets, Shipments), Production Orders, Inventory Adjustments, Inventory Reports, Sales Reports, Raw Materials, Raw Materials Requirements, Raw Inventory and most PDFs.

The Delivery Note Label is the text used in emails to your customers letting them know their products have been shipped.  See the sample email thread below:

Another example, you may want to change how Tax is labelled on Invoices and other paperwork (e.g. instead of Tax, type "VAT", "GST", "Federal & State Tax", "Customer Tax"). 

For more information on how to handle tax on invoices and other documents, please see the knowledge Article on Customer Setup & Profiles.  Also, see Tax Home Currency Knowledge Article.

Footers & Extra Text

Similar to Labels, your Footers and Extra Text can be specified by "Channel" (Price List). Type any free-form text you want to appear on your paperwork.  Footer text will appear at the bottom of the paperwork.  Extra Text will be appended to the documents.  

Here's an example of a Delivery Note with the Footer Text and Footer Extra Text placements.  Whatever text you type in these boxes will appear on this document in those specified locations:


Paperwork footers appear at the bottom of all documents (e.g. registration numbers, VAT numbers, thank you for your business comments, etc).  Type the text that you want printed at the bottom of each of these documents in the corresponding fields:

  • Sales Orders  

  • Production Orders

  • Purchase Orders

  • Delivery Note

  • Credit Note

  • Commercial Invoice

  • Pro-forma Invoice

  • Invoice

Extra Text

Use the Extra Text fields to type the text that you want appended to these corresponding documents:

  • Order Confirmation

  • Production Orders

  • Purchase Orders (Material Orders)

  • Delivery Notes

  • Credit Notes

  • Commercial Invoice

  • Pro-forma (Invoices)

  • Invoice

Be sure to click SAVE CHANGES when you have completed your setup.

NOTE:  Settings>Paperwork do not control the way Line Sheets are displayed (e.g. paper size, paper orientation, products per row, date formats).  The settings for Line Sheets are controlled directly within the Line Sheet.  See our Line Sheet Knowledge Article for additional information.


Also keep in mind if you are getting printouts that are not formatted well (e.g. the right side, top or bottom are getting "cut off", you may need to update your PDF  generator on your PC or mobile device).

How to Display Zero Size Quantity on Documents

If you would like to show zero-size quantity on your documents, click the checkbox like so:

Cropped Proforma Invoices

If you notice that your proforma invoices are getting cropped when you download them, you can easily fix this by changing PDF line item layout to One line per SKU/size. Save.

Did this answer your question?