Shopify integration


Connecting your Stitchex account to your Shopify store lets you:

  • Connect your Stitchex product SKUs to your Shopify variants to sell available inventory online.
  • Jumpstart your Shopify product setup by uploading basic product, variant and SKU data from Stitchex to Shopify.
  • Automatically sync your Available To Sell (ATS) inventory levels from Stitchex to Shopify as a result of updates within your Stitchex account.
  • Reduce your inventory counts in Stitchex as a result of new orders on your Shopify store.

How it works

After connecting your Stitchex account to your Shopify store, you'll have the option to link your Stitchex product SKUs to Shopify variants.

For products in Stitchex and Shopify that are "linked" the inventory levels in Shopify can be kept up-to-date with inventory levels in Stitchex, allowing you to sell your excess inventory through your online store.

Stitchex also monitors sales that are made on your Shopify store to reduce inventory levels in Stitchex appropriately.

Available to sell from stock

As you work within your Stitchex account, inventory levels are constantly monitored and any changes are immediately synced to your Shopify account.

In Stitchex, your excess inventory (not destined for any wholesale customer) is known as your "available to sell" inventory. You can view these levels on the Available to Sell report page.

Because "available to sell" includes pending production (stock that you haven't yet received from your manufacturer), Stitchex keeps track of an additional level, "available to sell from stock" which doesn't include this pending production. This is the quantity you can immediately send to your online customers. You can view currently "available to sell from stock" levels on the Available to Sell From Stock report page.

Alternatively, by editing your Shopify integration settings, Stitchex lets you sync your entire in-stock quantities to Shopify. You may want to do this if you want to prioritize online orders over your wholesale order book. When you sell in this way, you may need to cancel or reduce quantities from wholesale orders before they are shipped. When you create pick tickets for wholesale orders, Stitchex will tell you

Incoming online orders

Stitchex watches for new orders on your Shopify store and immediately adjustments inventory downwards for ordered products. Your "in stock" inventory levels in Stitchex will reduce and consequently the "available to sell from stock" level will also reduce.

You'll also be able to see a "Shopify Order" grouped inventory adjustment on the Update Inventory page, as well as individual (SKU level) adjustments in the inventory change log.

Connecting to Shopify

You can manage the connection between your Stitchex account and your Shopify store from the Shopify integration settings page within Stitchex.

  1. Make sure you are signed in to your organisation owner account.
  2. Navigate to the Integrations page.
  3. Navigate to the Shopify integration settings page.
  4. Enter your Shopify store URL (starting with https:// or http://)
  5. Click the "Connect to Shopify..." button.
  6. You will be redirected to Shopify pages - follow their on-screen instructions.

Now that your Stitchex account is connected to your Shopify store, you can proceed to link your products so that Stitchex knows how to keep ATS inventory levels in sync.


Shopify pricing channel
 If you use Stitchex to quickly upload a new product to Shopify, prices for the product will be taken from this channel. This settings is not involved in the automatic update of inventory levels.

Quantitiy to sync to Shopify
 This is the quantity level to sync ot Shopify. Usually you will want to leave this as the default setting, "Available to sell from stock" (described above). If you want to allow online customers to purchase units of inventory destined for your wholesale orders, you can change this setting to "In stock" which will sync your basic in-stock inventory levels to Shopify. You should bear in mind that you may have a shortfall when you come to ship your wholesale orders, and it will then be up to you to cancel any "oversold" units from those wholesale orders before shipping.

Linking Stitchex and Shopify products

Stitchex will only keep inventory levels in sync for Stitchex SKUs that are "linked" to Shopify product variants. You can link up existing Stitchex products to Shopify product or, if it's a new product that you haven't yet entered manually into Shopify, you can upload the basic product details from Stitchex to Shopify. Both of these operations can be accomplished by navigating to the product details page and clicking the "Shopify" button at the top of the page.

SKU and Variants

Each Stitchex product variation can be linked to a particular Shopify product. If you have several products in your Shopify store that are represented by a single product in Stitchex, you can link them by entering a different Shopify product ID for each Stitchex product variation.

Connecting a Stitchex product to an existing product in Shopify

If you have an existing product in Shopify, you can "link" that product to the matching product in Stitchex.

To do so you will need to locate the product "ID" in Shopify. This can be done by navigating to the product in the Shopify admin area, then copying the number from your browser's address bar:

When you have this ID number, take the following steps to link the Stitchex product to Shopify:

  1. Navigate to the product details page within Stitchex.
  2. Click the Shopify button at the top of the page.
  3. Click the "Connect to existing Shopify product" link.
  4. Paste the Shopify product ID into the text field and click "Connect".

Stitchex will inspect the product within Shopify and try to match the Shopify product variants to individual Stitchex SKUs by color and size. If your colors and sizes are named differently within your Shopify store, Stitchex won't be able to automatically link them and you'll need to manually select the correct Shopify variants using the dropdown menus.

If you have multiple Shopify products represented by a single product within Stitchex, enter the first Shopify product ID using the steps above. Stitchex will link all variations to the first Shopify ID, but you'll then be able to update each Stitchex variation with the correct, individual Shopify product ID.

Uploading a new product to Shopify

If you haven't yet added the product to Shopify, you can start the process quickly by uploading the product from Stitchex to Shopify. This will create add a new product in Shopify with the correct product options and variants linked to each SKU within Stitchex. After uploading, you can finish setting up the product in Shopify and remove any variants that aren't intended for sale.

To upload a product from Stitchex to Shopify:

  1. Navigate to the product details page within Stitchex.
  2. Click the Shopify button at the top of the page.
  3. Click the "Upload product to Shopify" link.

Manually syncing inventory levels

You can manually copy your "available to sell from stock" inventory levels from Stitchex to Shopify for a particular product:

  1. Navigate to the product details page within Stitchex.
  2. Click the Shopify button at the top of the page.
  3. Click the "Push inventory levels for this product" button.

Within a few seconds, "available to sell from stock" inventory levels will be copied across to your Shopify store. During normal operation, changes to inventory will be updated in Shopify automatically.

Disabling Shopify inventory syncing

To disable syncing of inventory levels between Stitchex and Shopify click the "disconnect" link on the Shopify integration settings page. Stitchex remembers how products are linked between Stitchex and Shopify so it is safe to disconnect temporarily.

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