How to Create Bulk Return
Christopher Ike avatar
Written by Christopher Ike
Updated over a week ago

Return is one of the painful, yet inevitable, aspects of commerce. It gets more difficult when you have to process a large volume of returns spread across multiple orders.

Thankfully, Uphance makes it easy to process returns in bulk with a few taps of the button.

Here are the steps to process a bulk return.

Step 1: Open the customer's sales history

Open the customer's sales history by navigating to Customer Relationship >> Customers

Step 2: Initiate the bulk return

While you are still on the customer's sales history page, initiate the bulk return process by clicking the Bulk Return button.

Upon clicking, a popup will appear on your screen. Fill out the required information and click the Create Return button.

Step 3: Add products to the return and check-in

The last step is to add products to the return and then check-in (optional). To do so, click the plus icon and add the products like so:

When you are done adding the products, you can check them in by clicking the Check-in button.

If checking in returned products seems like too much work, enable automatic check-in for each of your sales channels. You can do this by navigating to Settings >> Channels and Currencies. Then enable Check in Returns automatically

You can always access the return you created later on and edit it by navigating to Order Management >> Returns.

There you will see both the single and bulk returns. The bulk returns have a distinctive icon appended to them.

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