Return is one of the painful, yet inevitable, aspects of commerce. It gets more difficult when you have to process a large volume of returns spread across multiple orders.
Thankfully, Uphance makes it easy to process returns in bulk with a few taps of the button.
Here are the steps to process a bulk return.
Step 1: Open the Customer’s Sales History
Open the customer's sales history by navigating to Customer Relationship >> Customers
Step 2: Initiate the Bulk Return
While you are still on the customer's sales history page, click the Bulk Return button to initiate the bulk return process.
Upon clicking, a popup will appear on your screen. Fill out the required information and click the Create Return button.
Step 3: Add Products to the Return and Check-in
The last step is to add products to the return and then check-in (optional). To do so, click the plus icon and add the products like so:
When you are done adding the products, you can check them in by clicking the Check-in button.
If checking in returned products seems like too much work, enable automatic check-in for each of your sales channels. You can do this by navigating to Settings >> Channels and Currencies. Then enable Check in Returns automatically
You can always access the return you created later on and edit it by navigating to Order Management >> Returns.
There you will see both the single and bulk returns. The bulk returns have a distinctive icon appended to them.
Return Address
You may be wondering which address the products customers return get shipped to. The simple answer is the delivery warehouse address. By delivery warehouse, we mean the warehouse from where the items in the sales order were shipped.
This:
To change the return address, you'd have to change the address of the warehouse.