Return is one of the painful, yet inevitable, aspects of commerce. It gets more difficult when you have to process a large volume of returns spread across multiple orders.
Thankfully, Uphance makes it easy to process returns in bulk with a few taps of the button.
Here are the steps to process a bulk return.
Step 1: Open the customer's sales history
Open the customer's sales history by navigating to Customer Relationship >> Customers
Step 2: Initiate the bulk return
While you are still on the customer's sales history page, initiate the bulk return process by clicking the Bulk Return button. Upon clicking, a popup will appear on your screen. Fill out the required information and click the Create Return button.
Step 3: Add products to the return and check-in
The last step is to add products to the return and then check-in (optional). To do so, click the plus icon and add the products like so:
When you are done adding the products, you can check them in by clicking the Check-in button.
You can always access the return you created later on and edit it by navigating to Order Management >> Returns.
There you will see both the single and bulk returns. The bulk returns have a distinctive icon appended to them.