How to Manage Product eCommerce

Associate your Products with your eCommerce or Showroom

Brenda Beckham avatar
Written by Brenda Beckham
Updated yesterday

The eCommerce is where you connect your products to your retail store on Shopify or WooCommerce. It's also where you get to reconcile any inventory mismatch you might experience.

If you have not enabled your Shopify or WooCommerce connections, you will want to do that first. 

Getting Started

First, create a new product or locate an existing one you are yet to add to your eCommerce store. After that, click the eCommerce tab and select which eCommerce platform you want to send the product to (Shopify or WooCommerce).

If you are connecting to Shopify, Uphance gives you three options:

  1. Create a new product with variations - (Push Strategy) This creates a new product in Shopify based on the product configured within Uphance. If the product has multiple variants, it will also be created as a single product with multiple variants in Shopify.

  2. Create multiple products - For this option, the product will be created multiple times based on the number of variants it has in Uphance. Let's say you have a product with three variants (red, blue, and green) that you push to Shopify, it will be created as three different products with different IDs in Shopify.

  3. Connect to an existing Shopify product - (Pull Strategy) Connects an existing product in Shopify to a matching product in Uphance.  (Not recommended except for initial seeding of your Shopify data within Uphance).

In the example above, we pushed a product (Bookz Top) with 18 variants (3 different colors split across 6 different sizes) as a new product to Shopify. This is what it looks like in Shopify.

As you can see, Shopify added it as a single product with 18 different variants. If we had pushed it as multiple products, Shopify would split it into 18 different products.  

If you are linking to an existing product in Shopify, you'll see this screen:

The last digits highlighted in white above represent the product ID within Shopify that you want to link to this Uphance product. Paste it into the Shopify product ID field and click Connect.

Note: If the product has variants in Uphance but doesn't in Shopify, you will need to add the variants in Shopify first before linking in Uphance, ensuring there's a name match.

If your colors and sizes are named differently in Shopify, Uphance won't be able to automatically link them and you'll need to manually select the correct Shopify variants using the dropdown menus as shown below:

Also, if you manually create your product within Uphance in order to link it, you may want to give the product the same name.  Uphance allows you to manually type the name of your product and if you are naming it something different in your Shopify, you may not be able to recognize it when browsing through your Seasons/Collections in either system.  See also "Bulk Upload".

Additionally, if you have multiple Shopify products represented by a single product within Uphance, enter the first Shopify product ID using the steps above. Uphance will link all variations to the first Shopify ID, after which you can update each Uphance variation with the correct, individual Shopify product ID.

You will know they are both linked correctly when you see the ATS From Stock quantity and Live Shopify Stock Level quantity correctly reflected for your product and variant instead of the words "not linked" as shown above.

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